The Hotel Reservation: Setting the Tone for the Guest Experience
You Were Friendly During Booking, But Where Are You Now? Setting the tone for the guest experience begins with the…
CRM Solutions: How Well Do You Know Your Customer?
What's In Your Software? Do you hear the term CRM and feel uninformed? If you’re in business in 2022, you…
You Are the Guest, and the Host Should Treat You Like One
Guest: A Person Who Pays for the Services of an Establishment Thank you, Merriam-Webster. The luster of gifts has faded…
Can You Say Happy Birthday Twitter in 280 Characters or Fewer?
“Just Setting Up My Twttr” “Just setting up my twttr,” time-stamped 3:50 pm on March 21, 2006, by co-founder Jack…
Mental Health is Still an Elephant in the Room
Mental Health Awareness Month is here. Though a rising tide of advocates presses for inclusion in the health care system,…
What Is the Right Keyword?
You know what the right keyword is, but do you know how to use it? A keyword or keyphrase is…