DevOps: A Tactical Approach to Drive the Guest Experience
“DevOps” entered the tech lexicon more than a decade ago when a growing disconnect between IT operations and software development…
XOps Economizes Technology For a Reliable, Repeatable, and Secure Experience
In a confounding list of acronyms, XOps has arrived in the lexicon of IT disciplines. It incorporates AIOps, DataOps, and…
There’s No Place Like Home: Now For the Reviews
There’s no place like home: Now for the reviews. The trip is over. You’ve been in four planes, three hotels,…
An Experience On Which You Can Depend
Do you long for an experience on which you can depend? Maybe you like to gamble but not on your…
Communication Is Essential to the Guest Experience
Communication is Essential Communication is essential to the guest experience, and it is evident from the moment the experience begins.…
The Hotel Reservation: Setting the Tone for the Guest Experience
You Were Friendly During Booking, But Where Are You Now? Setting the tone for the guest experience begins with the…