The customer experience (CX) needs to be a top priority for businesses preparing for the new year. Customers have more power than ever at their fingertips to voice their opinions about brands online. This can paint your brand in a positive light or a negative one if your customers are unhappy.
If a customer feels their experience was great, they will stay loyal and committed to your brand; this is why CX needs to be a top priority today as we prepare for tomorrow. A happy guest will remain loyal and thus increase revenue.
According to Capgemini, 75% of organizations believe that they’re focused on providing great CX; however, only 30% of consumers would agree. Our focus at LMS is to position our partners as CX experts by providing technical innovation and experience operations, so your customers are more than satisfied. How does your business implement CX strategies?